M. FLYNN stands behind our jewelry, however, like any piece of jewelry worn regularly, care is always required. Customers should expect to always maintain their treasured pieces. We recommend servicing your fine jewelry pieces every 6 months.
M. Flynn Fine Jewelry Repairs
M. FLYNN is happy to make reasonable repairs on fine jewelry items for up to 6 months after date of purchase.* M. Flynn reserves the right to refuse unreasonable repairs. Please keep in mind that all stones over 5pts will not be covered under the warranty. We strongly suggest insuring all significant pieces and stones. After 6 months, repairs will be made at cost. An estimate for the repair cost will be given prior to repair for customer approval. We make every effort to keep these costs low. We are happy to repair any M. Flynn Jewelry purchase within 15-days.
Fashion Jewelry Repairs
After 15-days we will repair damage items resulting from normal wear-and-tear for a minimal fee. We make every effort to keep this fee as low as possible for our customers. In addition to the M. Flynn brand, we represent high-quality brands both in the store as well as online. M. Flynn makes every effort to repair everything sold in our store however, we cannot guarantee that all pieces can be repaired. These other brands may be subject to their own individual repair policies and some pieces are only offered for one fashion season. In most cases, alterations cannot be made to these pieces.
If you have an item that needs repair, email us FIRST at email@example.com. Please include a picture of item (style #, if available) along with a brief explanation of how the item has been damaged. We will let you know if your piece can be repaired and if any fees may apply. Once approved, repairs should be dropped off at our store or mailed to us at:
46 Waltham St., Suite 104
Boston, MA 02118
The customer should pack the piece securely with bubble wrap to ensure the package arrives safely. The customer is responsible for all shipping charges and ensuring repairs arrive safely to our office. Please include your name, contact information and return address. We will contact you if repair fees are applicable due to lost material and labor. Repairs will be processed in 2-3 weeks unless you are otherwise notified. Shipping charges may be applied or the piece can be picked up at our store. You may check on the status of your repair by emailing firstname.lastname@example.org
PLEASE NOTE: We make every effort to repair our jewelry but materials may be unavailable for items over 1 year old. If materials are not available, we cannot guarantee that your piece can be repaired. M. Flynn reserves the right to refuse repair on mistreated pieces or unreasonable requests.